All Products manufactured by K-Patents are guaranteed to be free of material or workmanship defects. K-Patents provides a limited warranty that covers the repair or replacement, chosen by K-Patents in its sole discretion, of any defective Product or part thereof that occurs within two (2) years from the date of delivery. The repair may only be done by an authorized K-Patents repair facility.
K-Patents provides a limited warranty that covers the repair or replacement without charge, chosen by K-Patents in its sole discretion, of any defective spare parts delivered by K-Patents that occur within one (1) year from the date of delivery. The repair may only be done by an authorized K-Patents repair facility.
Any and all accessories are warranted by the manufacturer of that accessory, and K-Patents does not provide any additional warranty for the accessories. Defective accessories shall be returned to K-Patents which will handle the warranty replacement through the manufacturer.
Repairs made by K-Patents 由K-Patents维修
K-Patents provides six (6) months warranty for all instrument repair works of such Product models that are fully supported at the time of the repair. Warranty repair made by K-Patents or made at authorized K-Patents repair facility. All Products manufactured by K-Patents shall solely be serviced at K-Patents or at the authorized K-Patents repair facility.
If the Product is covered by the warranty provided by K-Patents, it will cover all costs related to the repairs and spare parts needed for the defective Product to be repaired under warranty. Liability of K-Patents is limited to the cost related to the repairs and spare parts needed, and thus K-Patents shall not be liable for any direct or indirect cost, damages or similar item resulting from or accumulated in connection with the defective Product.
Warranty repairs do not extend the initial Product or spare part warranty, which starts from the date of delivery. Warranty repair does not extend the initial warranty of instruments. In case of full replacement of an instrument to a completely new instrument, the instrument shall have same warranty as a new purchased instrument, subject to K-Patents then valid warranty for such an instrument.
Warranty void 质保无效
In general, the warranty provided by K-Patents does not cover normal wear and tear of the Products over time, or any Products that are handled, installed or used against manufacturer’s guidance. Customer shall follow all preventive maintenance recommendations at all times, when applicable.
It is the Customer’s responsibility to select the Product material and to ensure that the material is suitable for the intended operational conditions, and K-Patents shall only be responsible for the material being compliant with the specifications. Therefore, the warranty provided by K-Patents does not cover, for example, shortened life cycle or breakdown of an instrument in events where the shortened life cycle or breakdown is due to Customer’s material choice. An example of this could be as follows: If an instrument is used in a corrosive environment and the chosen material in the instrument in question is not suitable for corrosive environment, warranty is void.
The warranty is also void in the following situations:
• misuse of Products or accessories;
• any unauthorized alterations or modifications on Products or accessories or faulty installation not conducted by K-Patents or other authorized entity;
• any unauthorized third party to carry out product maintenance not conducted by K-Patents;
• misuse of spare parts;
• misplace and use of the Product or accessory outside its specifications such as ambient temperature, process temperature, process pressure, vibration or defects due to operational conditions deviating from those anticipated, or due to improper use of the Products or accessories;
• repair of instrument by unauthorized personnel;
• wear and tear of Products, for example prism erosion;
• deliberate damage to Products;
• inappropriate storage.
The above list shall not be interpreted as exhaustive. K-Patents shall have right to reject the warranty claim should the cause of the defect leading to a warranty claim be similar or adjacent to the warranty void reasons listed above.
When returning instruments or spare parts to K-Patents, Customer shall fill a Request for Return Materials Authorization (RMA) prior to shipping any items to K-Patents. RMA shall be submitted to K-Patents technical support department.
Please note that prior to shipping any product/ item to K-Patents, a Request for Return Materials Authorization (RMA) must be filled in and submitted to K-Patents Order Handling department. Please proceed to Return Policy and Request for Return Materials Authorization (RMA) for details.