Repair Warranty Statement 维修质保声明

Instruments 仪器

All Products manufactured by K-Patents are guaranteed to be free of material or workmanship defects. K-Patents provides a limited warranty that covers the repair or replacement, chosen by K-Patents in its sole discretion, of any defective Product or part thereof that occurs within two (2) years from the date of delivery. The repair may only be done by an authorized K-Patents repair facility.

K-Patents生产的所有产品都保证不存在材料或工艺缺陷。K-Patents提供有限的质保,涵盖K-Patents自行选择的、自交付之日起两(2)年内发生的任何缺陷产品或其部分的维修或更换。维修只能由K-Patents授权的维修设施完成。

 

Spares 备件

K-Patents provides a limited warranty that covers the repair or replacement without charge, chosen by K-Patents in its sole discretion, of any defective spare parts delivered by K-Patents that occur within one (1) year from the date of delivery. The repair may only be done by an authorized K-Patents repair facility.

K-Patents提供有限的质保,涵盖K-Patents自行选择的、自交付之日起一(1)年内免费维修或更换K-Patents交付的任何有缺陷的零部件。

 

Accessories 配件

Any and all accessories are warranted by the manufacturer of that accessory, and K-Patents does not provide any additional warranty for the accessories. Defective accessories shall be returned to K-Patents which will handle the warranty replacement through the manufacturer.

任何及所有配件均由该配件的制造商保证,K-Patents不为该配件提供任何额外的质保。

 

Repairs made by K-Patents 由K-Patents维修

K-Patents provides six (6) months warranty for all instrument repair works of such Product models that are fully supported at the time of the repair. Warranty repair made by K-Patents or made at authorized K-Patents repair facility. All Products manufactured by K-Patents shall solely be serviced at K-Patents or at the authorized K-Patents repair facility.

K-Patents为所有产品型号的仪器提供6个月的维修质保。维修质保由K-Patents提供或由K-Patents授权的维修设施提供。K-Patents生产的所有产品应仅在K-Patents或由K-Patents授权的维修设施进行维修。

 

If the Product is covered by the warranty provided by K-Patents, it will cover all costs related to the repairs and spare parts needed for the defective Product to be repaired under warranty. Liability of K-Patents is limited to the cost related to the repairs and spare parts needed, and thus K-Patents shall not be liable for any direct or indirect cost, damages or similar item resulting from or accumulated in connection with the defective Product.

如果产品在K-Patents提供的质保范围内,它将承担所有与缺陷产品在质保范围内维修所需的相关备件的费用。K-Patents的责任仅限于所需要的维修和备件的相关成本,因此K-Patents不承担因缺陷产品而产生的或累积的任何直接或间接成本、损害或类似项目。

 

Warranty repairs do not extend the initial Product or spare part warranty, which starts from the date of delivery. Warranty repair does not extend the initial warranty of instruments. In case of full replacement of an instrument to a completely new instrument, the instrument shall have same warranty as a new purchased instrument, subject to K-Patents then valid warranty for such an instrument.

维修质保不延长最初产品或备件从交货日期开始的质保。维修质保也不延长仪器整机最初的质保期。如果将一台仪器完全替换为一台全新的仪器,该仪器应具有与新购买的仪器相同的质保期,但须符合K-Patents对该仪器当时有效的质保期。

 

Warranty void 质保无效

In general, the warranty provided by K-Patents does not cover normal wear and tear of the Products over time, or any Products that are handled, installed or used against manufacturer’s guidance. Customer shall follow all preventive maintenance recommendations at all times, when applicable.

一般情况下,K-Patents提供的质保不包括产品的正常磨损,也不包括任何不在制造商指导下处理、安装或使用的产品。客户应始终遵循所有可适用的预防性维修建议。

 

It is the Customer’s responsibility to select the Product material and to ensure that the material is suitable for the intended operational conditions, and K-Patents shall only be responsible for the material being compliant with the specifications. Therefore, the warranty provided by K-Patents does not cover, for example, shortened life cycle or breakdown of an instrument in events where the shortened life cycle or breakdown is due to Customer’s material choice. An example of this could be as follows: If an instrument is used in a corrosive environment and the chosen material in the instrument in question is not suitable for corrosive environment, warranty is void.

客户有责任选择产品材料,并确保材料符合预期的操作条件,K-Patents只负责材料符合规格。因此,K-Patents提供的质保不包括,例如,由于客户材料选择而导致的寿命缩短或仪器故障。这方面的一个例子可以是:如果一台仪器是在腐蚀性环境中使用的,而所选的仪器材料不适合腐蚀性环境,则质保无效。

 

The warranty is also void in the following situations:

• misuse of Products or accessories;

• any unauthorized alterations or modifications on Products or accessories or faulty installation not conducted by K-Patents or other authorized entity;

• any unauthorized third party to carry out product maintenance not conducted by K-Patents;

• misuse of spare parts;

• misplace and use of the Product or accessory outside its specifications such as ambient temperature, process temperature, process pressure, vibration or defects due to operational conditions deviating from those anticipated, or due to improper use of the Products or accessories;

• repair of instrument by unauthorized personnel;

• wear and tear of Products, for example prism erosion;

• deliberate damage to Products;

• inappropriate storage.

The above list shall not be interpreted as exhaustive. K-Patents shall have right to reject the warranty claim should the cause of the defect leading to a warranty claim be similar or adjacent to the warranty void reasons listed above.

在下列情况下,本质保亦属无效:

• 滥用产品或配件;

• 非K-Patents或其他授权实体对产品或配件进行的任何未经授权的变更或修改以及错误的安装;

• 非K-Patents授权的第三方机构对产品进行维修;

• 滥用备件;

• 由于操作条件与预期不符,或由于产品或配件使用不当,导致环境温度、过程温度、过程压力、振动或缺陷等超出产品或配件的规格;

• 未经授权的人员修理仪器;

• 产品磨损,如棱镜的侵蚀;

• 故意损坏产品;

• 不恰当的存储。

上述清单不是面面俱到的。如果导致质保索赔的缺陷原因与上面列出的质保失效原因相似或相近,K-Patents有权拒绝质保索赔。

 

Returns 返回

When returning instruments or spare parts to K-Patents, Customer shall fill a Request for Return Materials Authorization (RMA) prior to shipping any items to K-Patents. RMA shall be submitted to K-Patents technical support department.

当仪器或零部件返还给K-Patents时,在将任何产品运送到K-Patents之前,客户应填写“退货授权申请”(RMA)。RMA应提交K-Patents技术支持部门。

Please note that prior to shipping any product/ item to K-Patents, a Request for Return Materials Authorization (RMA) must be filled in and submitted to K-Patents Order Handling department. Please proceed to Return Policy and Request for Return Materials Authorization (RMA) for details.

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