Return Policy and Request for Return Materials Authorization (RMA) 

In an effort to improve the safety of return material handling procedures, we have implemented a new form accessible via that will enable a safer and more efficient management of incoming Return Material Authorization (RMA) requests.

A Return Material Authorization (RMA) is a document provided by K-Patents to customers and representatives requesting return of material(s) for repair or other services. 

Before shipping any product/ item to K-Patents, please fill in and submit the RMA Form to K-Patents Order Handling department. The Order Handling department will generate an RMA number and return the RMA form to you so that you attach it to the package when shipping product(s) back to us. 

RMA form in pdf format can be downloaded also here.

Please place the printed RMA form (with RMA number) outside of the package. If the shipped equipment has been in contact with chemically hazardous process, we kindly ask you to enclose the Material safety data sheet and Hazardous note inside the package.